This resource will cover how to:

  • create a folder 
  • create a subfolder
  • adding media to a folder
  • remove media from a folder
  • delete a folder
  • update a folder
  • search in folders


Folders let you organize your personal media in your My Media library. You can create folders, build nested structures, and move your media into them for easier access and management. Your folders are private and visible only to you.


Located under My folders, the Unfiled media folder displays all items that have not yet been categorized. As you organize your media into specific folders, items will disappear from this list to keep your view clean.



Create a folder

  1. Go to My Media.
  2. To the right of the My folders section, click the add icon (+).
  3. The 'Create folder' window opens.
  4. Enter a name for your folder (required).
  5. In the Choose Location section:
    • If this is your first folder, the only available location is My Folders (your top-level folder).
    • If you already have folders, you'll see a list of your existing folders and sub-folders. Select where you'd like to place the new folder by choosing a location from the list.
  6. Click Create.
    A confirmation message displays and your new folder appears in your My folders section.
  7. Repeat these steps to create more folders. Each user can create up to 500 folders (including subfolders).

Create a subfolder

You can create folders up to three levels deep. 

  1. To the right of the My folders section, click the add icon (+).

    The 'Create folder' window opens.

  2. Enter a folder name (folder names must be unique within the same location, but you can reuse the same name in different branches). 
  3. In the Choose folder location section, select the parent folder where you want to place your new folder.
  4. Click Create
    A confirmation message displays and your new subfolder appears inside the parent folder.


Add media to a folder

Option 1: Drag & Drop

In My Media, drag and drop a single item into the desired folder. For multiple items, select them using the checkboxes, then drag and drop into the folder.


Option 2: Use the three-dot menu

For a single item:

  1. Click the three-dot menu to the far right of the media item.

  2. From the menu, select Add/Remove from folders.

    The "Add/Remove from folders' window opens. 

  3. Select the desired folder(s) and click Update.


For multiple items:

  1. Select the items using the checkboxes.
  2. Click the More actions menu at the top of the page and select Add to folders.
    The Add/Remove from folders window opens.
  3. Choose your folder(s) and click Update.
    The items are added to the chosen folders.

Remove media from a folder

Remove a Single Item

  1. Click the three-dot menu to the far right of the item. 
  2. From the menu, select Add/Remove from folders.
    The Add/Remove from folder window opens.
  3. Uncheck the folder(s) you want to remove it from, and click Update.

    A confirmation message displays. Click Remove to confirm.
    The item is removed from selected folders.

Remove for multiple items

  1. Use the checkboxes to select multiple items. 
  2. Click the More actions menu at the top and select Remove from this folder.

    The Add/Remove from folders window opens.

  3. Uncheck the folder(s) you want to remove the media from, and click Update.
    A confirmation message displays, click Remove to confirm.
    The items are removed from those folders.

Delete a folder

Deleting a folder removes the folder structure and all subfolders. Your media content is preserved and relocated to either the parent folder or Unfiled media, depending on where the folder was located.


  1. In the My Folders section, find the folder you want to delete and click on it.
  2. At the top left of the page, you’ll see the folder’s location displayed as a navigation path (showing where you are inside your folder structure). This helps you confirm which folder you’re working in.
  3. Next to the folder name in this path, click the three-dot menu and select Delete folder.

    A confirmation message displays.

  4. Click Delete to continue.

Update a folder


You can rename a folder or move it to a different location in your folder structure. When you move a folder, all its subfolders and media move with it.


  1. In the My Folders section, select the folder you want to update.
  2. At the top of the page, you'll see the folder's location displayed as a navigation path (showing where you are inside your folder structure).
  3. Next to the folder name in this path, click the three-dot menu and select Update folder.
    The 'Update folder' window opens.

  4. In the Update folder window you can rename the folder, and/or move it to a different location.

  5. Click Update.

Search in folders

Use the search bar at the top of My Media to find media within the folder you've opened. All the usual filters, like media type, owner, etc. still work and apply to the selected folder (and its subfolders).